Terms of service
TERMS OF SERVICE
Signal Pet Care, a brand of Mirivo Labs
Last updated: June 2026
OVERVIEW
Welcome to Signal Pet Care. The terms "we", "us" and "our" refer to Mirivo Labs, operating under the Signal Pet Care brand. Mirivo Labs operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). This website is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have given us consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our store or purchasing any of the products we offer, you may be asked to provide certain information such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products on this website. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings and configuration.
We do not warrant that the appearance or quality of any product purchased will meet your expectations or be identical to how it is depicted on our website.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Mirivo Labs reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting. We may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify or cancel an order, we will attempt to notify you using the contact details provided at the time of the order.
Your purchases are subject to return or refund solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
All prices are listed in Indian Rupees (INR) and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation. Unless otherwise stated, posted prices do not include applicable taxes or shipping charges.
Prices on this website may differ from prices offered through third-party platforms or physical stores. We may from time to time offer promotions that affect pricing, governed by separate terms. Where there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate payment and account information for all purchases. You represent and warrant that: (i) the payment information you provide is true and complete; (ii) you are authorised to use the selected payment method; (iii) charges incurred will be honoured by your payment provider; and (iv) you will pay all charges at posted prices, including applicable taxes and shipping fees.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, events outside our control or incorrect addresses provided at the time of order. Once we transfer products to the carrier, risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to trademarks, text, images, graphics, product formulations, video and audio, and the design, selection and arrangement thereof, is owned by Mirivo Labs or its licensors and is protected under applicable Indian and international intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store or transmit any material from this website without our prior written consent.
The Signal Pet Care name, logos, product names and slogans are trademarks of Mirivo Labs. You must not use such trademarks without our prior written permission. All other names, logos and trademarks on the Services are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to tools offered by third parties as part of the Services. We do not monitor, control or endorse such third-party tools. We provide access to these tools on an "as is" and "as available" basis without any warranties or representations of any kind. We shall have no liability arising from your use of optional third-party tools. Any such use is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party sites. If you leave our website to access third-party content, you do so at your own risk. We are not liable for any harm or damages related to your use of third-party websites, products or services. Please review the relevant third party's terms and policies before engaging in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Signal Pet Care is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases made on our store are made directly with Mirivo Labs. By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Mirivo Labs, including any injury, damage or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from your transactions with us.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy. Information you submit may be transmitted to and shared with Shopify and third-party service providers in order to fulfil your orders and provide the Services. Please review our Privacy Policy for details on how we and our partners use your information.
SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute such Feedback in any medium for any purpose, including to operate, improve and promote the Services.
You represent and warrant that: (i) you own or have all necessary rights to any Feedback submitted; (ii) you have disclosed any compensation or incentives received in connection with the Feedback; and (iii) your Feedback complies with these Terms.
We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback. We may, but are not obligated to, monitor, edit or remove Feedback that we determine to be unlawful, offensive or otherwise objectionable. You are solely responsible for any Feedback you submit and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on the website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any such errors and to change or update information or cancel orders where any information is inaccurate, at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may use the Services for lawful purposes only. You may not, directly or indirectly: (a) use the Services for any unlawful or malicious purpose; (b) violate any applicable law or regulation; (c) infringe any intellectual property rights; (d) harass, abuse or harm any person; (e) transmit false or misleading information; (f) send unsolicited advertising or promotional material; (g) impersonate any person or entity; or (h) engage in any conduct that restricts or inhibits anyone's use of the Services.
You further agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce or exploit any portion of the Services for commercial purposes; (c) collect or track the personal information of others; (d) use any automated tools, bots or scraping mechanisms to access the Services; or (e) interfere with or circumvent any security or access control features of the Services. We reserve the right to suspend or terminate your account at any time if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS
14.1 This section applies if you use, allow, enable or cause the deployment of an automated agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person and that can execute without direct human supervision.
14.2 No Agent may access or interact with the Services unless it identifies itself at all times and operates in accordance with Section 14.4 below. No Agent may access the Services if we have requested that it refrain from doing so.
14.3 We may limit, including by technical means, whether and how any Agent accesses or interacts with the Services.
14.4 Agents must: (i) identify that requests originate from an Agent and disclose the Agent name in the HTTP user agent string; (ii) not conceal or obfuscate that interactions are from an Agent, including by mimicking human behaviour or circumventing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine whether interactions are from a human or computer; and (iv) not circumvent any measures intended to block, limit or control Agent access to the Services.
SECTION 15 - TERMINATION
We may terminate these Terms or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
Information on this website is provided for general information purposes only. We do not warrant the accuracy, completeness or usefulness of any information on the website.
EXCEPT AS EXPRESSLY STATED BY MIRIVO LABS, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IN FULL.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIRIVO LABS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE RELEVANT ORDER.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Mirivo Labs, Shopify and our respective affiliates, officers, directors, employees, agents and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of any third party; or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim. We may control the defence and settlement of such claims at your expense but will not settle any claim requiring non-monetary obligations from you without your consent.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies posted on this website, constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements or communications, whether oral or written.
SECTION 21 - ASSIGNMENT
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent. Any such attempt will be null and void. We may transfer or assign these Terms and our rights and obligations without notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of India. You and Mirivo Labs consent to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India for the resolution of any disputes arising under or in connection with these Terms.
SECTION 23 - HEADINGS
The headings in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or replace any part of these Terms at any time by posting changes to this page. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms should be directed to:
Mirivo Labs Private Limited
(operating as Signal Pet Care)
F No. 2706, Sobha Mayflower Apartment
Green Glen Layout, Bellandur Road
Bangalore South, Bengaluru
Bengaluru Urban, Karnataka - 560103
Email: mirivolabs@gmail.com
Phone: +91-8431410320
CIN: U47912KA2025PTC207391
GSTIN: 29AATCM7901J1ZS