Shipping & Returns
Shipping
All orders are dispatched from Bangalore, Karnataka. We process orders within 1–2 business days of confirmation.
Standard delivery takes 2–5 business days from the date of dispatch. Delivery to remote pin codes, hilly regions, or areas with limited logistics coverage may take longer. We will notify you if there is a significant delay on our end.
You will receive a tracking link via WhatsApp or email once your order is dispatched.
We currently ship within India only.
Returns & Exchanges
We do not accept returns for change of mind or buyer's remorse. All sales are final once dispatched.
We will consider a return or exchange only in the following cases:
- Manufacturing defect — product arrived damaged, tampered, or unusable
- Shipping damage — package was visibly damaged in transit and contents are affected
- Wrong product delivered — you received a product different from what you ordered
To raise a concern, write to us at hello@signalpetcare.com within 48 hours of delivery with your order number and photographs of the issue. Claims raised after this window cannot be processed.
All valid claims are evaluated on a case-by-case basis. Where possible, we will offer an exchange for the same product. A refund will be issued only in exceptional circumstances where an exchange is not feasible.
Refunds, if approved, will be processed to the original payment method within 7–10 business days.
Contact
For any shipping or returns queries: hello@signalpetcare.com