Refund policy

RETURN AND REFUND POLICY
  Signal Pet Care, a brand of Mirivo Labs
  Last updated: June 2026

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  Returns
  
  We do not accept returns on opened or used products.

  If you receive a product that is damaged, defective, or incorrectly sent, you may raise a return request. To be eligible, you must contact us at mirivolabs@gmail.com within 7 days of delivery with the following:

  - Your order number
  - A clear photo or video of the issue (damaged packaging, product defect, wrong item)

  Requests raised after 7 days of delivery will not be considered, regardless of the nature of the issue. We recommend inspecting your order on the day it arrives.

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  Refunds
  
  Refunds are not automatically issued. Each request is reviewed individually based on the nature and evidence of the issue reported.

  If your return request is approved, we will notify you by email. Approved refunds are processed within 7 to 10 business days and credited to your original payment method.

  We reserve the right to offer a replacement instead of a refund where appropriate.
  
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  What is not covered

  The following are not eligible for return or refund:

  - Change of mind after purchase
  - Incorrect dosage or usage not following product instructions
  - Dissatisfaction with results where the product was used as directed for less than the recommended period
  - Products purchased from third-party sellers

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  Shipping costs
  
  Return shipping costs, where applicable, are the responsibility of the customer unless the return is due to an error on our part.

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  Contact
  
  For any return or refund queries, write to us at mirivolabs@gmail.com with your order number. We aim to respond within 2 business days.

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